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Domain:
Human Resources; Our Core Competencies
Content Type:
Classroom
Audience:
Middle Management; Manager; Senior Management
Course Code:
CRCCM10
Who Should Attend:
You are a supervisor in the Singapore Public Service with direct reports.
Programme Overview
How do you hold difficult or uncomfortable conversations with your direct reports, peers or reporting officers - especially when issues are sensitive, opinions vary and emotions run high?
Backed by thirty years of
social science research, the award-winning Crucial Conversations® programme provides
skills to create alignment and agreement on difficult and sensitive topics
through open dialogue. This will encourage free and honest communication in
your team while maintaining psychological safety and preserving relationships.
The result: more cohesive and agile teams and a dynamic and resilient
organisation.
Learning Outcomes
- Understand how to approach sensitive matters such as performance or attitudinal issues successfully as a people manager
- Display tact and sincerity when communicating delicate topics to individuals
- Build acceptance within a team so action can be taken to achieve results
- Effectively escalate delicate topics to reporting officers such that opinions and suggestions can be heard and considered
Last updated: 22 Jan 2025
- Identify conversations that keep you from getting what you want
- Share facts, ideas, feelings and opinions candidly and honestly, without shutting down contrary views and while making it safe for others to do the same
- Stay focused in a dialogue despite experiencing negative emotions
- Establish and maintain mutual purpose and respect
- Eliminate victim, villain and helpless stories to uncover solutions and improve results
- Putting Crucial Conversations® principles and skills together to action
- Encourage others to share issues they fear bringing up Spot warning signs of distress to rebuild safety in a conversation
16.00 hours
CSC
Session dates:
- 02 Jun (09:00 - 17:00)
- 03 Jun (09:00 - 17:00)
$2,005.60 per participant
(including 9% GST of $165.60)
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Registration information:
- Registration closes on 26 May 2025
- First-come-first-serve basis.
- Programme fee may vary on different financial year.