Domain:
Digitalisation; Leadership Director; Leadership Middle Manager; Our Core Competencies
Audience:
Middle Management; Senior Management
Who Should Attend:
You are a Deputy Director or Director looking into using RPA as a solution to improve your team’s or agency’s business processes.
Programme Overview
Robotic Process Automation (RPA) has gained traction in the Public Service as a means to automate high volumes of tedious, repetitive and manual work processes. Several agencies have adopted RPA solutions and built bots to improve existing work processes in various functions, such as HR, Finance and Administration. But what processes are suitable for RPA, and how can leaders support their teams and agencies in successful RPA implementation?
"The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency" - Bill Gates.
This programme will equip Senior Management (Middle Managers to Directors) with foundational skills and knowledge on RPA use cases and the factors for successful RPA implementation. You will be able to lead your team to discover effective uses of RPA, and free up time for more strategic and impactful work.
Learning Outcomes
- Appreciate what RPA is about; how it works, its key features, functions, capabilities, risks and challenges
- Appreciate how RPA can complement process improvement methodologies, e.g. Lean
- Identify suitable work processes for automation
- Describe organisational factors required to support successful RPA implementation
- Describe the end-to-end RPA implementation approach including the activities, roles and key outputs required for a successful implementation
- Build an RPA bot using UiPath
Last updated: 08 Feb 2024
Pre-course work (E-Learning)
Guide to Robotic Process Automation (RPA)
Module 1: What about RPA?
- RPA in the Public Sector, RPA Benefits, Limitations & Myths
- The RPA Implementation Journey
Module 2: RPA Implementation - A VITAL case study
- Discovery, Design, Build & Implement and Maintain & Modify
Module 3: RPA Tools, Job Aids and Resources
1-day In-person Programme
- Future of Work
- Robotic Process Automation
- Introduction to RPA, its advantages and debunking the myths
- Key features of RPA software
- Implementation failure examples and how to avoid them (Implementation strategies and approach)
- Risk and governance
- Work on a simple RPA use case
Truman Ng
Truman Ng has over 15 years of project experiences across database and web design, PLC (programmable logic controller) machinery, data center design, structure cabling system (SCS) and enterprise network design and implementation. He used to be a network architect for Hewlett Packard, working with a group of virtual teams from the US in handling network design and projects in the States.
Truman is the founder of Nexplore (S) Pte Ltd. He provides solutions of cloud SAAS, IAAS and PAAS and software defined network (SDN), VoIP (voiceover internal protocol) and internet security. He was engaged by Huawei Global Training Center to provide more than 60 consultations and trainings for internet service providers (ISP) from Malaysia, Singapore, Brunei, Philippines, Australia, Poland and many others.
Truman has successfully completed over 100 IT network projects from banks, hotels and factories within 5 years. He is certified in PMP (Project Management Professionals), CISCO Professional Level Certifications: CCNP, CCIP, CCDP, HP Professional Certification: ASE and Huawei and many more. He graduated with a Bachelor’s degree in electrical engineering from NUS. As part of his Final Year Project, he designed Artificial Intelligence (AI) controller for DC-DC (direct current) power convertor by using fuzzy logic and neural network (NN).
