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Domain:
Our Core Competencies
Content Type:
Virtual Classroom
Course Code:
CRDETVL
Who Should Attend:
Public officers who are keen to understand how design thinking can be applied to policies, service delivery, communication and other public challenges.
Programme Overview
Are you interested to deep dive into the mindsets and tools of the human-centred design process and approach?
This intensive programme offers you the opportunity to delve deeper into design thinking and gain practical insights and tools on the human-centred design approach. Learn how design thinking methods can be applied to public sector challenges via hands-on activities. You will discover how to experiment with ideas to improve work processes and service delivery, as well as learn the importance of considering perspectives of different stakeholders.
If you are new to the human-centred design process, sign up for this programme now to experience applying the process of design thinking to a real problem.
Learning Outcomes
- Understand and apply the end-to-end design thinking process, key design methods and mindsets, with a focus on public sector application
- Recognise the importance of empathy with users and uncovering unmet needs in public sector challenges
- Apply practical tools, mindsets and thinking skills to your own areas of work with little guidance
- Discover and appreciate the prototyping process to launch policies, processes and/or services with greater success and impact
Last updated:
Day 1
- Introduction to the Public Service Innovation Process
- Define project challenge
- Introduction to ethnographic research including observation techniques, P.O.E.M.S
- Deep Dive Interview, practice interviews
Day 2
- Sensemaking of Interview Data, Insight Mining
- Persona creation and User Journey mapping
- Introduction of Ideation process and techniques
Day 3
- Concept Creation
- Low-res prototype
- Storytelling - Presentation of final innovation solution