Organisation Development; Partnership and Engagement; Our Core Competencies
Content Type:
Classroom
Course Code:
CRFA101
Remark:
Fees for FY2025: $1,989.25 per participant (inclusive of GST).
Public Service Division offers a 40% subsidy for Public Service officers who have completed the programme. As a result, Ministries and Statutory Boards will only need to pay $1,259.25 (inclusive of GST) per participant.
Absentees will be charged the full fee.
Who Should Attend:
You are an OD Practitioner who has to facilitate and design interventions such as focus group discussions, action planning workshops, and corporate planning sessions. This programme is open to Singapore Public Officers only.
Programme Overview
As an Organisation Development (OD) practitioner, you may frequently
need to facilitate focus group discussions, corporate planning and action
planning workshops. Very often, the quality of the discussion during such
sessions is affected by the quality of facilitation. Investing in our ability
to facilitate effectively can reap significant dividends for all parties
involved. How might you improve your competency in facilitation? What
principles or considerations should you bear in mind when designing facilitated
sessions? What core and soft skills do you need to hone to be an effective
facilitator? What tools and techniques can you use to facilitate small and
large group discussions?
This three-day programme will provide answers to these
questions. It will also offer you an opportunity for hands-on practice and
receive feedback on your practice to help you become a skilful facilitator.
Learning Outcomes
Understand the purpose and
significance of facilitation and identifying appropriate contexts for
application.
Assess the specific
requirements and apply critical thinking skills to design and deliver
facilitated sessions, using the SPOT Framework.
Develop core facilitation
skills such as effective questioning techniques, active listening, and
synthesising of information.
Apply creative methods, tools,
and techniques for facilitating small and large group sessions, including
meetings, group discussions, corporate planning, visioning and staff engagement
workshops.
Evaluate the delivery of
facilitated sessions, ensuring alignment with objectives and desired outcomes.
Last updated:
Introduction to facilitation and how it supports OD work
Facilitators' core practices - questioning techniques, listening skills and scribing
Tools and techniques for facilitating small and large group discussions
Brainstorming
Gaps Analysis
Root cause analysis
Voting
Decision grids
World Cafe
Open Space Technology
Practice session with feedback
Programme Methodology
This is a practice-oriented workshop that incorporates multi-modal learning techniques such as reading, lecture, presentation, peer-learning, doing, sharing, reflection and discovery.
Prabu Naidu
Prabu Naidu's MNC experience and his Masters in Organisational Behaviour build a robust foundation for his current coaching, training, facilitation and consulting work in organisational development.
He has been coaching and mentoring managers and leaders in MNCs and SMEs in Singapore and the Asian region since 1999. He was the Vice-chair of the Chartered Management Institute (UK) Singapore Branch Council (1994-96) and was the Chairperson of the Singapore Government’s Human Resources Development Feedback Group (now known as REACH) in Singapore (2005-2007). In 2012 to 2014; he played a key role in developing and curating Agency for Integrated Care (AIC) leadership programme called INSIGHTS.
Currently he is on the Board of INIFAC to oversee development of facilitation in Asia (2013-onwards). He is an INIFAC Certified Master Facilitator (CMF).
In 2011, he co-authored “SPOT on Facilitation: Engaging People, Empowering Teams, Exceeding Goals” - the first book on facilitation in Asia and which has been translated into Chinese and Burmese languages. In 2004, he co-founded the Facilitators Network Singapore to upscale the professionalism of facilitators in the Asian region.
Janice Lua
Janice Lua has a MSc (UK) in Technology Management and a MBA (Australia) in Entrepreneurial Management. She has over 20 years’ working experience in the private, public and social sectors across different industries. She was part of the National Library Board transformation in its Business Process Re-engineering efforts in 1997 and its achievement of the Singapore Quality Award in 2004. She has successfully implemented many key organisation-wide changes and was awarded The Public Administration Medal (Bronze) 2009 National Day Awards.
She was a Lead/Senior National Business Excellence Assessor with Spring Singapore in 2004-2019. She conducts OD Practitioner Foundation Programme (2009-2014) and Facilitation Skills for OD practitioners (2013-2022) with the Civil Service College Singapore. She is a Singapore Productivity Management Committee member (2004-2018), Singapore Productivity Management Honorary Secretary since 2019. She is a member of the Board of Assessor with the International Institute for Facilitation (INIFAC), USA. She is a Certified Management Consultant and has facilitated companies in Singapore for the Service Industry Transformation programme as an associate consultant with Singapore Productivity Centre. She has facilitated numerous focus group discussions, multi-stakeholder engagement sessions and strategic/corporate planning sessions in private, public and people/social sectors, locally and internationally.
Janice is an IAF Certified Professional Facilitator (CPF-Emeritus), an INIFAC Certified Master Facilitator (CMF) and CMF Assessor. She co-founded the Facilitators Network Singapore in 2004 to upscale the competencies of facilitators in Asia and co-authored the book “SPOT on Facilitation: Engaging People, Empowering Teams, Exceeding Goals” in 2011.
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