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Domain:
Service Delivery; Our Core Competencies
Content Type:
eLearning
Course Code:
ELELDMS
Remark:
The course duration for this e-learning programme is 1.5hrs.
This e-learning programme is open for registration
throughout the year. It will take place on LEARN Digital Classroom (LEARN DC),
a one-stop space for you to access your
virtual classroom sessions, programme-related online learning materials,
quizzes and assignments, as well as meet your classmates for discussions. You do not need a LEARN account to access this programme.
You will have up to 90 days to complete each
e-learning programme. Thereafter, the access will expire and you will need to
re-register for the e-learning programme to gain access for another 90 days.
Request to withdraw or replace learners for
approved registrations will not be accepted.
Who Should Attend:
You are a frontline officer from one of MSO’s OneService partner agencies.
Programme Overview
“How might we work together as OneService to better serve our citizens?”
As a frontline officer in the municipal services sector, you play an important role in managing citizens' feedback in your daily work. Do you want to understand how you can make better use of the Municipal Reference Guide (MRG) and the other resources available to help address citizens’ needs better?
At the end of the learning, you will be better equipped to employ the useful protocols and tools to resolve citizens’ feedback. You will also understand the importance of working collaboratively for issues that straddle multiple agencies.
Learning Outcomes
- Recognise the roles and responsibilities of agencies in the municipal sector
- Identify the tools that would be useful to resolve inter-agency issues
Last updated:
Module 1: What is the OneService Mindset?
Module 2: How Do I Assess Public Feedback?
Module 3: How Do I Ensure Good Quality Replies?
Module 4: What Useful Protocols and Workflows Are There?
Module 5: OneService Online Quiz