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This e-learning programme is open for registration
throughout the year. It will take place on LEARN Digital Classroom (LEARN DC),
a one-stop space for you to access your
virtual classroom sessions, programme-related online learning materials,
quizzes and assignments, as well as meet your classmates for discussions. You do not need a LEARN account to access this programme.
You will have up to 90 days to complete each
e-learning programme. Thereafter, the access will expire and you will need to
re-register for the e-learning programme to gain access for another 90 days.
Request to withdraw or replace learners for
approved registrations will not be accepted.
This programme is eligible for the Frontline Service Allowance (FSA) scheme and you would be required to go through the CARE Service Principles and Understanding Service Channels as part of the course.
Members of the public generally view the Public Service as a single entity. Since the No Wrong Door (NWD) policy was introduced in 2004, it has been largely successful in ensuring feedback from members of the public are addressed quickly and effectively, so as to provide a good service experience for them. Under NWD, when you receive a feedback that is not under your agency’s purview, you will act on the customer’s behalf to identify the right agency, ensure that the right agency will take up the case before referring the customer to the agency. If the feedback requires coordination from more than one agency, you may also need to coordinate and provide an integrated response.
Find out how to contact us here.
As you are accessing the programme registration page as a training coordinator, we would like to confirm if you submitting registration as a training coordinator on behalf of officer(s) from agency, or for yourself as a participant?
This programme has not been added into the watchlist.
Please go to the profile page and remove some items from your watchlist.