This e-learning programme is open for registration
throughout the year. It will take place on LEARN Digital Classroom (LEARN DC),
a one-stop space for you to access your
virtual classroom sessions, programme-related online learning materials,
quizzes and assignments, as well as meet your classmates for discussions. You do not need a LEARN account to access this programme.
You will have up to 90 days to complete each
e-learning programme. Thereafter, the access will expire and you will need to
re-register for the e-learning programme to gain access for another 90 days.
Request to withdraw or replace learners for
approved registrations will not be accepted.
Who Should Attend:
You are a Service operations and enforcement officers who oversee compliance work.
Programme Overview
Discover proven approaches
that win more compliance in a less costly manner than enacting typical
enforcement procedures. Learn the difference between enforcing compliance and
winning compliance – based on the new R.U.L.E.S. for winning compliance.
[COMPLIMENTARY MODULE] EXCELLENCE AND YOU
This module provides an important overview of how leadership excellence, employee engagement, and great customer experiences provide for organizational excellence. It’s the formula for putting organizing all of the ideas shared in this curriculum.
This is one of the five eLearning modules of "Lead with Your Customer Foundation Series.
Learning Outcomes
Apply R.U.L.E.S. for winning compliance through use of world-class case studies and interactive exercises to help you to build your own plan for winning compliance
Last updated:
Relevance: Making sure what you’re asking matter
Uniform: Making the requirements for compliance consistent
Lead with Honey: Making compliance something people want to do
Educate: Giving people the knowledge and understanding in terms of how to comply
Support: Make it easier to do what you are requiring of them
Jeff Kober
For over thirty-five years Jeff has focused on performance management improvement - ranging from leadership development for top executives at GE to performance for over 125,000 employees of Starwood Hotels & Resorts. Jeff’s extensive public sector work includes numerous multi-year projects with federal, state and local entities. During his career at the Disney Institute, Jeff designed and delivered programming showcasing Disney’s best business practices.
Jeff is regarded as the premier authority on Disney, writing several books to include The Wonderful World of Customer Service at Disney and Leadership, Disney and You. As CEO for World Class Benchmarking, Jeff provides strategic thought leadership – having worked with over two dozen Fortune 500 companies. He has also co-authored the best-selling book Lead with Your Customer, Transform Culture and Brand into World-Class Excellence, 2nd edition – currently being used by federal agencies as a guide for organizational transformation.?
As you are accessing the programme registration page as a training coordinator, we would like to confirm if you submitting registration as a training coordinator on behalf of officer(s) from agency, or for yourself as a participant?
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