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Domain:
Human Resources
Content Type:
Classroom
Course Code:
CREEXDT
Who Should Attend:
You are an HR practitioner interested in designing the Employee Experience (EX) for your agency.
Programme Overview
Having a strong employer
brand alone is not enough when it comes to attracting and retaining talent. The
right employee experience strategy also plays a part. How can you as an HR
practitioner design employee experiences to better attract talents, retain top
performers, and develop them to be high performing employees?
Through this 2-day programme, you will be given tools and strategies to design
the employee experience journey in your agency amidst public sector
transformation.
Learning Outcomes
- Describe employee experience and how it relates to the employee life-cycle
- Use the Design Thinking approach in designing employee experience
- Identify HR functions and processes that influence employee experience
- Ideate and develop solutions to improve employee experience
- Develop a stakeholder engagement plan
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- Learn what is employee experience, the benefits, and how it is related to the employee life cycle
- Understand the principles of design thinking, the process, and how it would help HR design the employee experience
- Create employee personas and journey maps
- Identify relevant HR functions and process, and HR's impact on the employee journey
- Ideate ideal interactions and identify the most impactful/feasible idea for experimentation
- Gather feedback to improve and iterate before implementation
- Develop action plan to engage stakeholders