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Domain:
Our Core Competencies
Content Type:
Virtual Classroom
Course Code:
CRGLAVL
Who Should Attend:
You are keen to gain hands-on experience in applying Lean methodology and be closely guided at each step in improving existing processes at work.
You must sign up as an intact team comprising the Project Sponsor/Manager and 3-7 team members. Team members may come from different departments or functions, as long as they are involved in the same work process in their line of work.
Programme Overview
As the demands on the Public Service increase, how can we do more with less? How can we redesign and optimise our workflows and business processes?
This ‘learn-by-doing’ programme integrates training and coaching. As business processes often involve multiple stakeholders, you’ll have opportunities to collaborate with your colleagues as an intact team and work on real-life projects. Apart from classroom learning of theories, you will be guided and coached through the entire life cycle of your team's project to resolve the identified process problem.
Sign up now for this hands-on, highly interactive programme that will enable you to immediately apply the theories and tools of the Lean approach back at work and address your project challenge.
Note: This programme is only conducted as in-house.
Learning Outcomes
- Explain the key principles and philosophy of Lean Management
- Identify the value and opportunities of Lean Management in your teams
- Use Lean tools to analyse and redesign workflows and drive business process improvement within your team
- Solve existing process problem(s) using the Lean A3 Problem Solving approach
Last updated:
This programme will comprise of several modules over 4 months to allow participants the time and space to conduct fieldwork to analyse the business problem, design and implement solution measures.
[Virtual] Module 1 - Combined Project Sponsor & Team Briefing (2 hrs)
Introduction of course for project teams and sponsors to understand scope and expectations of project.
[Face-to-Face] Module 2 - Classroom Training (2 days)
Teams will understand the key principles and philosophy of Lean and the application of A3 Problem Solving approach through a Lean Simulation and various in-class exercises relating to the teams' project challenge
1 week break
- Back at work tasks
- Teams will work on their Project Charter back at work.
[Virtual/Face-to-Face] Module 3 - Project Scoping (2 hrs per team)
Teams to finalise Project Charter and scope of project with facilitators' guidance
3 weeks break
Back at work tasks -
Teams will develop their project background and goals and conduct fieldwork on current conditions, baseline measurement, Gemba walk, and value stream mapping.
Teams will develop their project background and goals and conduct fieldwork on current conditions, baseline measurement, Gemba walk, and value stream mapping.
[Face-to-Face] Module 4 - 1st Coaching Session (1.5 hrs per team)
Teams will demonstrate the work they have completed over the past 3 weeks and review their learnings and plan for the next steps with facilitators' guidance and coaching.
3 weeks break
Back at work tasks -
Teams will conduct fieldwork on root-cause analysis, validation of root-causes, prioritisation of counter-measures and implementation planning
Teams will conduct fieldwork on root-cause analysis, validation of root-causes, prioritisation of counter-measures and implementation planning
[Face-to-Face] Module 5 - 2nd Coaching Session (1.5 hrs per team)
Teams will demonstrate the work they have completed over the past 3 weeks and review their learnings and plan for the next steps with facilitators' guidance and coaching.
3 weeks break
Back at work tasks -
Teams to roll out implementation, develop Lean standard work, Kanban board and re-measure performance
[Face-to-Face] Module 6 - 3rd Coaching Session (1.5 hrs per team)
Teams will demonstrate the work they have completed over the past 3 weeks and review their learnings.
3 weeks break
Back at work tasks -
Teams to continue implementing counter-measures and monitor performance and complete all documentation/ learnings
[Face-to-Face] Module 7 - Final Presentation (4 hrs)
Teams to present to facilitators on how they have used the A3 Problem Solving Flow approach to address their project challenge and the improvements achieved.