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  • Communicating Towards Effective Relationships Through Transactional Analysis

Communicating Towards Effective Relationships Through Transactional Analysis

About Outline Instructors Testimonials
Domain:
Service Delivery; Our Core Competencies
Content Type:
Classroom
Audience:
Manager; Senior Officer
Course Code:
CRTA101
Who Should Attend:
You are a Singapore Public Officer who wants to improve your interpersonal communication skills.
Programme Overview

A theory of communication applicable to a range of personal, professional and social contexts, Transactional Analysis (TA) provides a systematic approach to understanding the links between human needs and behaviours.

It will also make you effective in solving problems your organisation faces and in serving your customers. In this programme, you will undergo psychological profiling to understand your own communication style, thus increasing your effectiveness in communicating with the people around you.

Certification: You will receive a TA101 Certificate -equivalent to a US introductory university course - issued by the Training and Certification Council of Transactional Analysts, Inc. [ITAA (US), WPATA (Aust), ITA (UK), EATA (Europe)]. This certificate will be useful if you wish to obtain further academic qualifications in this field. 90% attendance is necessary for you to be given the certificate.



Learning Outcomes
  • Interact more effectively with your customers, peers, subordinates, superiors and significant other
  • Create win-win relationships
  • Seek solutions to service and people problems
Last updated: 05 Feb 2025
Understanding oneself in relation to others as part of a team
  • Ego state theory
  • Awareness of effective versus ineffective personal styles
Transactions and getting a feel for people
  • Transactional analysis proper – what your transactional style
  • Transactional exercises – effective and ineffective styles of communication
Discounting and problem-solving
  • Constructive methods in problem-solving intervention
The Principle of stroking for motivation
  • Stroke theory – human motivation: identifying ways of motivating self and others
Life positions and behavioural styles
  • Life positions exercise – how stress affects your management style and working relationships
Game analysis
  • The game theory in business (office politics)
  • Am I victimised or do I prosecute others?
photo

Dr Jessica Leong

Dr Jessica Leong possesses both clinical and organisational experience and has served as a counsellor and psychotherapist in various organisations, including in an Institute of Higher Learning for over 25 years.


She achieved the distinction of becoming the first certified Transactional Analyst in Singapore and was the President of the Transactional Analysis Association in Singapore for more than 20 years. Jessica is the only certified Clinical Teaching and Supervising Transactional Analyst in Singapore.


In February 1993, Jessica became the first Asian Transactional Analyst to be awarded the Goulding Award for Excellence in Transactional Analysis Theory and Practice. In the same year, she was also endorsed to teach and supervise Transactional Analysis trainees by the Training Certifying Council in 1993 (Minneapolis).


Jessica also provides employee counselling for multi-international companies, and is the CEO of the Berne TA Center Pte. Ltd.



"Provision of relevant materials to follow course, and for after-course reference is very useful."

"There was a good mix of exercises (application) to consolidate & apply what we’ve learnt and lecture sessions were well-peppered with good stories/examples to illustrate. Jessica is a wonderful trainer who re​ally knows her stuff!"


16.00 hours
CSC
Session dates:
  • 04 Jun (09:00 - 17:00)
  • 05 Jun (09:00 - 17:00)
View all dates
$806.60 per participant
(including 9% GST of $66.60)
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Registration information:
  • Registration closes on 28 May 2025
  • First-come-first-serve basis.
  • Programme fee may vary on different financial year.

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Find out how to contact us here.

  • 04 Jun (09:00 - 17:00)
  • 05 Jun (09:00 - 17:00)
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