Delivering What Customers Value by World Class Benchmarking

Programme Overview

World class organisations achieve success based on a foundation of culture-driven guidelines that result in superior operational consistency, workforce unification, and continuous improvements. 

This proven framework introduces concepts that allow the entire organisation to share a common direction and standards of behaviour that translate to consistently high levels of efficiencies as well as increased employee/customer engagement.

Through this programme, you will discover examples and case studies with practical tools used by leading public and private sector organisations that look at developing a compelling:

• Vision - This is where you want to be as an organisation. As a tool, your vision should be a compelling articulation that inspires your workforce and points everyone in the same direction.
• Values - this is a declaration of what you believe matters most to your customers. They underscore the foundation of your organisation’s culture, and ultimately drives goals, budgets, priorities and results for your organisation.
• Behaviours - Based on those values you’ve established, we identify those practices expected of all employees that ultimately allow you to accomplish what your vision proclaims.

Even if you have developed your own vision and values, we recommend this course as a great tool for reviewing your current statements, and in trying to better operationalise on those guidelines. We offer proven guidelines for developing and implementing your vision, values and behaviors.

[COMPLIMENTARY MODULE] EXCELLENCE AND YOU

This module provides an important overview of how leadership excellence, employee engagement, and great customer experiences provide for organizational excellence. It’s the formula for putting organizing all of the ideas shared in this curriculum.

This is one of the five eLearning modules of Lead with Your Customer Foundation Series.

Learning Outcomes