Domain:
Our Core Competencies
Audience:
Support Officer
Who Should Attend:
You are a Singapore Public Officer who wishes to develop the mindsets, knowledge and skills necessary for the future.
Programme Fees and Grants
PSD will subsidise $480.00 of the total programme fee before GST. The grant is valid from 01 Apr 2025 to 31 Mar 2026. Please note that you need to complete the programme in order to qualify for the grant.
Programme Overview
We are in an era where technological breakthroughs happen on almost daily basis. Change is a constant, and we need to continually rethink and reinvent what we do. To prepare our Support Officers for the future, CSC has developed the flagship Growth Suite built with learning experiences that will guide officers to develop the necessary mindset, knowledge and skills.
Learning Outcomes
Module 1: Creating Your Future - The Choice is Yours
• Understand that the environment is constantly changing and at an increasing speed
• Understand the need to be resilient, agile and motivated to stay relevant
• Describe ways to stay relevant in the changing job landscape
Module 2: Think Big, Start Small
• Understand the importance of user-centricity and having an iterative mindset
• Apply user-centricity and rapid iteration in your daily work
• Demonstrate the spirit of ideation
• Apply techniques to enhance creative thinking at work and in daily life
Module 3: Thriving in a Digital Workplace
• Build an appreciation of the benefits of DWP tools to improve workplace productivity, especially for working remotely
• Practice and apply the DWP tools to improve workplace productivity
Module 4: Applying My Strengths To Work
• Describe and understand your unique qualities
• Apply your qualities at work to enhance productivity, enable effective communications and spark innovation
• Apply your qualities to effectively collaborate with different personalities at your workplace
Last updated: 25 Mar 2025
Module 1: Creating Your Future - The Choice is Yours
• Appreciating the changing environment and its impact on our work and lives
• Responding to environmental changes – the need to be adaptable, self-reliant, curious, creative, risk-taking, experimental
• Managing your stakeholders
• The necessary steps to take before change can happen
• Developing an action plan
Module 2: Think Big, Start Small
• Introduction to the Design Thinking process
• Importance of user-centricity/empathy and how to apply it in your work and daily life
• Introduction to ideation
• Problem-framing and idea-generation techniques, and how to apply it to your work and daily life
• Importance of having an iterative mindset and how to apply it in your work and daily life
Module 3: Thriving in a Digital Workplace
• Importance of Digital Transformation in the workplace
• How technology has been used in the workplace
Module 4: Applying My Strengths To Work
• Personality profiling and understanding your individual profile
• Applying your unique qualities to enable effective communications with colleagues
• Applying your unique qualities to enhance productivity at work
• Applying your unique qualities to spark innovation at work
• Re-looking at your action plan from programmes 1 to 4
Katherine Chua
Katherine Chua graduated with her Master of Arts in Human Resource Development with The George Washington University in 2009. She also has a Bachelor in Education and Training (HRD) with The University of Melbourne. She has completed the ACTA (Advanced Certificate in Training and Assessment Programme) Certification conducted by Workforce Development Agency. She started training for Civil Service College since 1997. She has designed, developed and facilitated diverse programmes for prestigious multinational organizations (regionally and locally), government agencies, educational institutions, hospitals and many other public and private organisations since 1992. A highly rated learning facilitator, her participants and students find her courses engaging, interactive, relevant and she is passionate to help them apply their learning at the workplace and also in their personal lives.
Goh Ai Yat
Goh Ai Yat is the Principal Consultant of the SBF Group of Companies. Prior to setting up the SBF Group ten years ago, she was the Deputy General Manager of Sogelease (an associate of SOCIETE GENERALE) She also held various management positions at Hong Leong Finance and United Orix Leasing (a subsidiary of ORIX Japan). Ai Yat has extensive experience in banking and finance. She is a much sought-after course facilitator, in particular for courses on financial analysis, credit evaluation, marketing & business development and selling. She has conducted many such courses, for bankers, managers and businessmen from Singapore, Malaysia, Indonesia and Vietnam. She also conducts numerous credit and financial analysis training programmes for ICPAS, D&B, Association of Finance Companies and MNCs. Besides training, Ai Yat is also actively involved in advising and helping businessmen in matters such as identifying and structuring their financing needs, preparation of feasibility reports, development of new markets and business tie-ups. During the last 3 years Ai Yat has also been regularly conducting entrepreneurial development courses for aspiring entrepreneurs. She is also actively involved in counselling and helping those affected by job-separation exercises, in particular in venturing into operating their own businesses. She also conducts courses for organisations undertaking such (job separation) exercises.
Chua Bee Choo
Chua Bee Choo conducts training mainly in the areas of customer service and personal effectiveness. Her areas of training include Customer Service, WITS/IQC, Emotional Intelligence, Time Management, Managing and Motivating Frontline Staff for Service Excellence, Working with Difficult People and The 7 Habits of Highly Effective People.
Ms Chua’s experience comes from years of working with people from different industries, both from the private and public sectors. Her forte in customer service comes from her practical experience in dealing with customers at the front counters and call centres, as well as developing and implementing service policies and initiatives; such as setting service standards, conduct service audits, evaluating performance and implementing the integrated rewards system for the organisation.
She holds a Master of Education in Training and Development with the University of Sheffield, Bachelor of Arts (Hons), Diploma in HRD, Associate Diploma in Customer Service (USA) and the Associate Diploma in Public Speaking (LCM), a Certified Trainer for the Disc Profiling System, Certified Trainer for the 7 Habits of Highly Effective People, Certified Six Seconds Associate EQ Trainer and Certified Stress Management Consultant. She has also attained ACTA certification awarded by WDA.
Audrey Lai
Audrey Lai has been a language trainer with the Civil Service College for 13 years, designing and delivering courses on business writing, grammar, editing and dictionary skills to civil service officers from different levels. She has received positive feedback on her subject knowledge, clear instructions and practical examples for the courses she conducts.
Prior to training, Audrey had diverse work experience in the public sector, as well as in the private sector in the areas of banking, property development and finance.
She holds a Master of Education (English Language), TESL (Teaching English as a Second Language) certificate, ACTA and a diploma in management studies.
