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Domain:
Service Delivery; Our Core Competencies
Content Type:
eLearning
Course Code:
ELFUS13
Remark:
This e-learning programme will take place on LEARN Digital Classroom (LEARN DC), a one-stop space for you to access your virtual classroom sessions, programme-related online learning materials, quizzes and assignments, as well as meet your classmates for discussions. You do not need a LEARN account to access this programme.
You will have up to 120 days to complete each e-learning programme. Thereafter, the access will expire and you will need to re-register for the e-learning programme to gain access for another 120 days.
Request to withdraw or replace learners for approved registrations will not be accepted.
This course is a bundle of the following e-learning workshops:
- The Six Levels of Service
- The Four Categories of Value
- Your Perception Points
- Bounce with Service Recovery
- The Four Categories of Value
- Your Perception Points
- Bounce with Service Recovery
Who Should Attend:
You are a Singapore Public Officer who is keen in Service Excellence.
Programme Overview
In our highly customised world, where customer experience is constantly evolving, people expect to be recognised and uniquely served. To stand out, your service must be Unbelievable!
Uplifting Service provides service excellence workshops you need to continuously improve internal and external service performance. This suite of powerful tools enables the foundation of your superior and sustainable service culture.
Learning Outcomes
- Learn a framework to continuously improve the customer service performance and employee engagement.
- Build a common service language to help employees from different departments and levels communicate more quickly and easily.
- Enable employees to evaluate processes and actions from the customer’s point of view and improve the customer journey– for external customers and internal colleagues.
- Empower team members to earn compliments, resolve persistent customer complaints, and exceed customer expectations.
Last updated:
This bundle of courses comprises of:
- The Six Levels of Service
- The Four Categories of Value
- Your Perception Points
- Bounce! with Service Recovery