Roshini Ganesan
Roshini has been in the corporate training business for over 13 years. In that time she has trained in over 10 countries (including United States, Australia, China, India, Japan, Mozambique) skilling people in the areas of business presentations (some clients trained: Deutsche Bank, Givaudan, International Medical University, Intel, Motorola, Abbot Food Industries, Dutch Lady, Bank of Singapore), customer service (some clients trained: Singapore Airlines, Lafarge, Prudential, IBM) NLP skills (Prince Hotel, Singapore Institute of Management), emotional intelligence, and communication (some clients trained: ConocoPhillips, Aberdeen Asset, MSIG Insurance, Manulife). Roshini has also been actively involved in the DESIGN process of workshops in the areas of customer service and communication. In terms of the profile of participants she has trained, they include employees ranging from MBA Students and interns, to managers and senior managers (including BU heads and Managing Directors), senior lecturers and associate professors. Industries she has had experience working with include: Banks & Financial Institutions, Manufacturing, IT, Hospitality, Retail, F&B, and Petrochemical Industries and government agencies.
Roshini brings to her classes energy and enthusiasm and attendees consistently comment on how engaging and effective her sessions are. In addition to being a certified facilitator in Law of Attraction (Michael J Losier), Master Practitioner in NLP (Australasian Institute of NLP), certified trainer in EQ (6 Seconds), accredited trainer in Think On Your Feet® (Ken Everett International), she has also been instructed in the group facilitation process of Open Space Technology. Roshini also recently completed attending a 3-day training session on Interactive Training Strategies by the renowned Dr Thiagi of The Thiagi Group Inc. Roshini is also an Adjunct Faculty Member with the Singapore Management University and is a member of the Asian Professional Speakers Singapore (APSS). She has won top awards in speaking contests organized by Toastmaster International here in Singapore and in Malaysia.
Chua Bee Choo
Chua Bee Choo conducts training mainly in the areas of customer service and personal effectiveness. Her areas of training include Customer Service, WITS/IQC, Emotional Intelligence, Time Management, Managing and Motivating Frontline Staff for Service Excellence, Working with Difficult People and The 7 Habits of Highly Effective People.
Ms Chua’s experience comes from years of working with people from different industries, both from the private and public sectors. Her forte in customer service comes from her practical experience in dealing with customers at the front counters and call centres, as well as developing and implementing service policies and initiatives; such as setting service standards, conduct service audits, evaluating performance and implementing the integrated rewards system for the organisation.
She holds a Master of Education in Training and Development with the University of Sheffield, Bachelor of Arts (Hons), Diploma in HRD, Associate Diploma in Customer Service (USA) and the Associate Diploma in Public Speaking (LCM), a Certified Trainer for the Disc Profiling System, Certified Trainer for the 7 Habits of Highly Effective People, Certified Six Seconds Associate EQ Trainer and Certified Stress Management Consultant. She has also attained ACTA certification awarded by WDA.
