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Domain:
Leadership Middle Manager; Leadership Middle Manager & Directors; Our Core Competencies
Content Type:
Virtual Classroom
Audience:
Manager
Course Code:
CRLEQ11
Remark:
1. This is a 2-day fully virtual programme that will be held on Zoom. As part of the pre-programme preparation work, you will be required to complete an EQ profiling tool prior to attending the programme. Please note that upon completion of the EQ profiling tool, no withdrawal, replacement, or make-up is allowed. Otherwise, you will be charged with a fee of $290 (before GST).
2. If you had recently attended [Virtual
Classroom] Future Ready: Building Emotional Resilience with EQ (CRBERVL), it is recommended to attend the CRLEQ11
class about 6 months’ later. This is to ensure that you have sufficient
time to work on your EQ-development strategies before measuring your
progress when attending CRLEQ11.
Watch this short video to find out more about the course.
Who Should Attend:
You are a first-time manager or equivalent with supervisory responsibilities.
Programme Overview
The most effective leaders are all alike in one crucial way: they all have a high degree of what has come to be known as emotional intelligence. Without EQ, a person can have the best training in the world, an incisive, analytical mind, and an endless supply of smart ideas, but he still won’t make a great leader. (Daniel Goleman, “What Makes a Leader”, HBR, 1998) Research shows that a high level of emotional intelligence (EQ) is associated with better performance in areas such as self-awareness, decision-making and developing relationships with others. As a manager, you are expected to work with and through team members, peers and stakeholders to achieve results. When perspectives differ, emotions show up, impacting the people you work with as well as your own work performance. How aware are you of your emotions and their impact on your behaviour and others around you? How do you strengthen your impact, presence and interpersonal connections through the use of emotional intelligence? How can emotional intelligence help to build resilience and strengthen wellbeing to meet the demands of management? Specially designed for managers, this programme will help you leverage your emotional intelligence to be a more effective team leader.
Learning Outcomes
- Recognise the role of EQ in leadership
- Develop EQ behaviours and practices at work to better lead your officers through the understanding of EQ competencies, tools and knowledge
- Increase your emotional self-awareness and understanding
- Acquire skills to develop resilience, mental wellbeing and greater capacity for leadership
- Develop interpersonal competencies to understand, interact and relate well with others in an emotionally intelligent way
- Identify your current EQ strengths and areas of development based on the EQ-Assessment for Leaders (EQ-i 2.0) and relate the findings to your leadership context to enhance your effectiveness as a manager
- Develop a personal action plan to enhance your leadership impact and presence
Last updated: 17 Jan 2025
Foundation for Impact and Presence: Understanding the Emotional Dimension of Leadership
- How emotions impact results and leadership success
- EQ: What it is and why it matters
- The EQ framework and its components
Leading Self: Increasing Personal Capacity and Resilience
- Impact of emotions on decision-making and other behaviours
- Expressing emotions appropriately and effectively
- Developing and sustaining a high level of optimism to inspire others
- Using EQ to increase stress tolerance and build resilience and mental wellbeing
Strenghening Impact and Interpersonal Connections
- Emotions in interpersonal communication: Why logic can fail
- Impact of behaviours and emotional states on others
- Emotions and conflict
Harnessing Relationships for Influence
- Balance task and people aspects in leadership
- Balance empathy and assertiveness
- Balance authority, impact and presence to influence and inspire
Individual debrief session for your EQ Leadership Report
Developing a Personal Action Plan
16.00 hours
Virtual Classroom
Session dates:
- 09 Jul (09:00 - 17:00)
- 10 Jul (09:00 - 17:00)
$1,395.20 per participant
(including 9% GST of $115.20)
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Registration information:
- Registration closes on 02 Jul 2025
- First-come-first-serve basis.
- Programme fee may vary on different financial year.