Domain:
Personal Excellence
Content Type:
Virtual Classroom
Remark:
This programme consists of two full-day sessions (9.00am – 5.00pm) on Zoom and you must complete the pre-programme readings and EQ profiling before the start of the virtual classroom session.
Who Should Attend:
You are a Singapore Public Officer who is keen to develop stronger emotional resilience to stay resilient in the workplace.
Programme Overview
Emotional intelligence helps people to understand themselves well, so as to better relate to and connect with others. A person who is self-aware, socially-adapt and empathetic can survive and thrive well through challenging times because they have the social and relational skills to handle the difficult situations.
Being empathetic to others also has a positive impact on our own emotional adjustment – we feel needed and become more confident about what we can offer to others, and we become stronger and more resilient in the process.
Sign up for this programme to build emotional intelligence and resilience as a foundation for your personal and professional success.
Learning Outcomes
- Describe the different components of EQ and the importance of EQ in the workplace.
- Discuss and apply tools to develop key EQ competencies to build resilience and deal with ambiguity or unforeseen circumstances in the workplace.
- Discuss and apply tools to develop key EQ competencies to build critical work relationships and support network .
- Demonstrate EQ and resilience in difficult conversations and other challenging interpersonal situations.
Last updated: 24 Jan 2025
This programme aims to help public officers understand and strengthen their own emotional intelligence (EQ) through a personalised EQ profile.
Pre-Programme: EQ Profiling Assessment
Session 1: Power of Emotions
- How emotions impact behaviour and communciation
- How emotions can support or hinder decision-making and problem solving
Session 2: EQ & Resilience
- Introduction to Emotional Intelligence as a tool-box to develop resilience
- Use the EQ report to identify strengths and areas of development in view of resilience
Session 3: Increase Personal Capacity & Resilience (Part 1)
- Developing Emotional Awareness: and applying Emotional management tools
Session 4: Increase Personal Capacity & Resilience (Part 2)
- Emotional Management Tools & Techniques
- Emotional hijack and intervention techniques
- Using EQ to increase stress tolerance and build resilience
*Each learner will have an individual debrief session (15mins) during the workshop to receive further input about their EQ-profile and relate the results to their individual and work context.
Winifred Loh
Winifred has been in leadership roles in the private and non-profit sectors for 30 years, in internal and external capacities as consultant, advisor, facilitator, executive coach, and trainer. She holds a Master of Arts in Education and Human Development from George Washington University, and is an alumnus of the 'Strategic Perspectives in Non-profit Management' programme at Harvard Business School.
Her career spans across US, UK, Europe as well as in Asia Pacific in industries such as retail, professional services, high tech, telecommunications, and pharmaceuticals. She is active on non-profit boards in the social and arts sectors, and is the founder and co-festival director for the Cana Film Festival. She supports leadership development using tools such as Hogan, ADEPT-15, Firo-B, and EQ-I and processes such as Action Reflection Learning, and Appreciative Inquiry.
Lily Koh
Lily Koh (CSFC, AICI CIP) is a Certified Solution-Focused Coach and a Certified Image Professional, specialising in leadership presence, business etiquette and executive coaching. She is also the founder of CharisPRO Training and Consultancy.
With over 20 years of experience in the corporate world and as an executive coach/facilitator, she has helped many leaders strengthen their gravitas for greater impact and gain an advantage in business/career prospects. She also works with them in assessing their individual strengths and identifying performance opportunities to achieve leadership effectiveness and team goals. Lily is certified in EQi and Extended DISC.
Douglas Yuan
Douglas Yuan is certified Solution-Focused Coach, certified Project Manager and certified in the EQ-i 2.0. He has a Bachelor in Engineering and a MBA. With over 30 years of experience in the corporate world and as an executive coach, he helps many executives strengthen their managerial skills for greater effectiveness in their business/career growth. He trains a diverse audience, including senior leaders of various industries, to develop their EQ skills for challenging VUCA situations.
Douglas used to lead corporate strategic operations functions in high tech MNCs where he led capital investment portfolio management, major constructions, new factories start-up, execution of footprint strategies and M&A integrations. He lived and worked in many Asian cities and USA.
Claudia Al-Bala'a
Claudia has over 30 years' experience in Human Resources, and Learning & Development and has worked in Europe, Middle East and Asia. She has a strong commitment and motivation to supporting leaders at all levels of the organization to develop their leadership competencies and people skills, which is driven by her own rich career experience and working in senior corporate roles.
Claudia's core areas of focus include facilitating programs related to people management as well as relationship building and communication skills. She is also experienced in coaching, using an integral approach that incorporates all aspects of the client and not just the issue at hand.
Claudia is an Associate Certified Coach by the International Coaching Federation (ICF) and is certified and trained in a variety of approaches and assessment tools. Her core values are continued learning and growth as a facilitator and coach and as a human being, which motivates her to continue her own self-development and learn new facilitation and coaching approaches / methodologies on a continuous basis.
