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Programme Overview
In a VUCA environment, especially during these unprecedented times of Covid-19, public officers are expected to embrace the changing workplace. At the same time, public officers are still required to serve and meet the citizens’ needs effectively. In order to function effectively, officers would need to be well-equipped with the skills and knowledge to manage both current needs and the need to be ready for future demands.
This programme introduces the key principles and practices of the 7 Habits of Highly Effective People, and helps you to learn how they could enhance the effectiveness of your work and personal life. In addition to participating in the virtual learning session (activities and videos), you will also receive a digital copy of the 7 Habits Foundations Participant Guide Book.
Learning Outcomes
- Recognise your responsibility in your choices, moods, actions and outcomes.
- Set goals that are aligned to your mission and execute them.
- Collaborate effectively by having a lasting influence and impact.
- Communicate effectively with others and work synergistically to solve problems.
- Learn how to renew and invest yourself.
Introduction: Foundational principles and practices
- Habit 1: Be Proactive
- Habit 2: Begin with the End in Mind
- Habit 3: Put first things first
- Habit 4: Think Win-Win
- Habit 5: Seek first to understand, then to be understood
- Habit 6: Synergise
- Habit 7: Sharpen your saw
Chua Bee Choo
Chua Bee Choo conducts training mainly in the areas of customer service and personal effectiveness. Her areas of training include Customer Service, WITS/IQC, Emotional Intelligence, Time Management, Managing and Motivating Frontline Staff for Service Excellence, Working with Difficult People and The 7 Habits of Highly Effective People. Ms Chua’s experience comes from years of working with people from different industries, both from the private and public sectors. Her forte in customer service comes from her practical experience in dealing with customers at the front counters and call centres, as well as developing and implementing service policies and initiatives; such as setting service standards, conduct service audits, evaluating performance and implementing the integrated rewards system for the organisation. She holds a Master of Education in Training and Development with the University of Sheffield, Bachelor of Arts (Hons), Diploma in HRD, Associate Diploma in Customer Service (USA) and the Associate Diploma in Public Speaking (LCM), a Certified Trainer for the Disc Profiling System, Certified Trainer for the 7 Habits of Highly Effective People, Certified Six Seconds Associate EQ Trainer and Certified Stress Management Consultant. She has also attained ACTA certification awarded by WDA.- 21 Nov (09:00 - 17:00)
- 22 Nov (09:00 - 13:00)
(including 9% GST of $53.10)
Registration information:
- Registration closes on 14 Nov 2024
- First-come-first-serve basis.
- Programme fee may vary on different financial year.
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